Refund Policy

At GOMEZ Y TUDELA, S.L., we strive to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer the following Refund Policy:

  1. RIGHT OF WITHDRAWAL
    You have the right to withdraw from your purchase within 15 calendar days from the date of receipt of the product, without the need for justification. To exercise this right, you must communicate your decision to withdraw from the contract with an unequivocal statement (e.g., an email) within the specified period.

  2. REFUND CONDITIONS
    For a refund to be approved, the product must meet the following conditions:

    • The product must be in its original condition, unused, and undamaged.
    • The product must be returned in its original packaging, along with all accessories, manuals, and any other items received with the order.
    • A copy of the invoice or purchase receipt must be included.

  3. PRODUCTS NOT ELIGIBLE FOR REFUNDS
    Returns will not be accepted in the following cases:

    • Customized products or those made according to customer specifications.
    • Products that have been opened and/or used and cannot be returned for hygiene or health protection reasons (such as headphones, personal care products, etc.).
    • Products damaged due to incorrect use by the customer.

  4. RETURN PROCEDURE
    To initiate a return, follow these steps:

    1. Contact our customer service team at [email address] to notify us of your return request.
    2. Once your request is approved, we will provide instructions on how to send the product back to our facilities.
    3. The customer is responsible for return shipping costs unless the product is defective or incorrect.

  5. REFUND PROCESS
    Once we receive and verify the condition of the returned product, we will proceed with the refund. The refund will be made using the same payment method used for the original purchase. The time it takes for the refund to appear in your account may vary depending on the payment method and banking entity.

  6. DEFECTIVE OR INCORRECT PRODUCTS
    If you receive a defective or incorrect product, please contact us within 14 days of receipt to arrange a return or replacement at no additional cost. We will cover shipping costs in these cases.

  7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
    The right of withdrawal does not apply to customized products, sealed products that are unsuitable for return due to health or hygiene reasons and have been unsealed after delivery, or products that may deteriorate or expire quickly.

  8. CONTACT
    For any questions regarding our Refund Policy, you can contact our customer service team at:

    • Email: [email address]
    • Phone: [phone number]

We are committed to providing a satisfactory shopping experience and to resolving any issues quickly and effectively.