SHIPPING POLICY

SHIPPING POLICY

At GOMEZ Y TUDELA, S.L., we are committed to providing efficient and reliable shipping services to ensure you receive your products promptly. Below are the terms and conditions of our Shipping Policy:

  1. ORDER PROCESSING

    • All orders are processed and shipped within 1 to 2 business days after payment has been confirmed.
    • Orders placed on weekends or holidays will be processed on the next business day.

  2. SHIPPING METHODS AND DELIVERY TIMES
    Shipping times may vary depending on product availability and the delivery address. Once your order has been dispatched, you will receive a confirmation email with tracking details.

  3. SHIPPING COSTS
    Shipping from our facilities is free for you.

  4. SHIPPING AREAS
    We ship nationally (within and outside the peninsula). For international shipping requests, please contact our customer service team for details on rates and available options.

  5. FAILED DELIVERY OR INCORRECT ADDRESSES
    It is the customer's responsibility to provide a correct and complete delivery address. If a package cannot be delivered due to an incorrect address provided by the customer, or if delivery fails after several attempts, additional reshipping costs may apply.

  6. DAMAGES DURING SHIPPING
    If your product arrives damaged due to transportation, please contact us within 48 hours of receiving the package. We will request photos of the damage to process the claim with the courier company and proceed with a replacement or refund, as appropriate.

  7. RESTRICTIONS AND EXCEPTIONS
    Some remote areas may have longer delivery times or additional costs. We will inform you of any special conditions before processing your order.

  8. CONTACT
    For any questions or issues related to the shipping of your order, you can contact us via:

    • Email: [email address]
    • Phone: [phone number]